Consumer Information

• Assistance Available from Federal, State, Local and Institutional Programs
• Contact information for Assistance in Obtaining Institutional or Financial Aid Information
• Federal Student Financial Aid Penalties for Drug Law Violations
• Institutional Code of Conduct for Education Loans - TLU’s Lender Code of Conduct
• Loan Counseling for Student Borrowers
• Notice of Availability of Institutional and Financial Aid information
• Preferred Lender Lists - Private Loan Lender Links
• Preferred Lender Arrangements
• Student Loan Information

• Campus Security Policies and Crime Statistics
• Drug and Alcohol Abuse Prevention Program
• Fire Safety Policies
• Vaccination Policies

Texas Lutheran University desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students who desire to resolve a grievance should follow the university’s grievance procedure as found in the TLU Student Handbook.

However, if an issue cannot be resolved internally, prospective and current students may file a complaint with the Texas Higher Education Coordinating Board and/or with TLU’s accrediting agency, The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).

Student Complaint Resolution by the State of Texas

The Texas Higher Education Coordinating Board is the appropriate state agency in which prospective or current students may find policy information or file a complaint.

File A Complaint

Student Complaint Resolution by the Accreditation Agency

Texas Lutheran University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and master's degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, call 404-679-4500 for questions, or visit sacscoc.org about the accreditation of Texas Lutheran University.

Grievance Procedures

Most problems between students and faculty/staff can and should be resolved between the parties involved. Hence, a student should initially go directly to the faculty or staff member involved. If the concern/conflict cannot be resolved at this level, the student should see the department chair or, in the case of a conflict in a university sport, the athletic director or, in the case of a conflict with a staff member, the staff member’s supervisor. If circumstances preclude discussing the concern/conflict with the department chair, athletic director, or supervisor, a student may address their complaint with the dean of students office.