Texas Lutheran University desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students who desire to resolve a grievance should follow the University’s Grievance Procedure as found on page 16 of the TLU Student Handbook. However, if an issue cannot be resolved internally, prospective and currant students may file a complaint with the Texas Higher Education Coordinating Board and/or with TLU’s accrediting agency, The Southern Association of Colleges and Schools.
Complaint Resolution by the State of Texas
The Texas Higher Education Coordinating Board is the appropriate state agency in which prospective or current students may file a complaint. Information on the policy and process of how to do so can be found on the website at www.thecb.state.tx.us
Complaint Resolution by the Accreditation Agency
Texas Lutheran University is regionally accredited by the Southern Association of Colleges and Schools (SACS). Information on their complaint policies, procedures, and complaint form can be found at www.sacscoc.org